We really hope that you are happy with our products and service. However If you are not entirely satisfied with your purchase, for whatever reason, please contact us within 7 working days of receipt of your goods. Your order must be returned to us within 28 days of receipt for a full refund. The goods must be complete and in original condition with labels attached and in the original packaging. Unless the items are faulty, or did not arrive within the guaranteed delivery time (not applicable for standard and priority delivery services), the buyer is liable to pay return delivery costs.
Please obtain proof of posting on return as we are not able to make a refund where goods are lost in transit. Once the returned goods are received and checked we will issue a refund via the original payment method.
Thank you for shopping with SwagBags.biz. This does not affect your statutory rights as a consumer.